Customer service

Where can I use EasyGo?

EasyGo is a Scandinavian partnership that allows you to use your BroBizz/AutoPASS on ferry routes, bridges, tunnels and toll roads in Norway, Sweden and Denmark.

If you are planning a journey you will find prices and useful information about the payment points that are part of the EasyGo partnership here.

Only one OBE per vehicle

With EasyGo you only need one OBE in your vehicle. This means that you need only one transponder for all the partners in the EasyGo partnership.

It is easiest if you acquire a OBE from the issuer that you use most often.

How do I use EasyGo?

If you have BroBizz/AutoPASS you can use EasyGo without taking any further action. EasyGo will be activated with your BroBizz/AutoPASS when used for the first time. You can use the BroBizz/AutoPASS, therefore, at all locations with effect from the following day.

It is important that you read the instructions on how to affix your BroBizz/AutoPASS so you avoid being charged an additional fee.

How do I sign OBE up to EasyGo?

If you have a OBE you can use EasyGo without taking any further action. EasyGo will be activated with your OBE when you use it for the first time. You can use the OBE, therefore, at all locations with effect from the following day.

It is important that you read the instructions on how to affix your OBE so as to avoid being charged an additional fee.

Invoicing

The issuer of your BroBizz/AutoPASS invoices you for your EasyGo passages. The invoice contains details on where and when you have used your BroBizz/AutoPASS.

If you have any queries concerning your account, you should contact the payment point for further information – not the issuer.

You can find the payment point here!

Additional fees

If you have been invoiced an additional fee from a Norwegian toll facility, it means that your BroBizz/AutoPASS has been scanned incorrectly.  

This could be because your BroBizz/AutoPASS has been wrongly positioned. You can read more about how to affix your BroBizz/AutoPASS here.

If you wish to complain about the additional fee, please contact the payment point in question. Find the contact details for the specific payment point here!

To avoid additional fees, we recommend that

  • you ensure that your BroBizz/AutoPass is positioned correctly
  • the credit card registered to your contract is valid
  • there is only one BroBizz/AutoPASS in the car
Unsubscribing to EasyGo

If you do not wish your BroBizz/AutoPASS to be linked to EasyGo, you must contact your issuer to unsubscribe your BroBizz/AutoPASS.

You can still use your BroBizz/AutoPASS at selected payment points by having a special contract with the individual company/payment point.

Special contracts

Special contracts can be set up if you often use other companies/payment point services -not only those of the issuer.

There’s no need to remove EasyGo from your BroBizz/AutoPASS to have a special contract with an individual company/payment point. Your BroBizz/AutoPASS will always automatically be registered with the special contract and not via the EasyGo service.

When you set up a special contract, you receive an invoice from the company/payment point when you use their services and are covered under their terms of contract.

Find contact details for the payment point here!

Who to contact?

Always contact the payment point in relation to questions concerning a passage or a crossing. This also applies to invoicing queries.

You should contact your issuer if you want to block your BroBizz/AutoPASS or change your contact details. If you wish to terminate your BroBizz/AutoPASS, it must be returned to the issuer. If you wish to terminate your BroBizz/AutoPASS, it must be returned to the issuer.

If you have a special contract with selected companies/payment points, you must remember to update your contact, BroBizz and invoicing details with them, too.

Positioning of OBE

It is important that you affix your OBE correctly!

The BroBizz should be placed in its holder on the windscreen behind the rear-view mirror. In high vehicles, such as lorries and buses, the BroBizz should be placed at the bottom of the windscreen. When your BroBizz is affixed correctly, the toll station will register the signal and you will avoid being wrongly charged and prevent any incidents at the barrier.

Some windscreens have a granulated area behind the rear-view mirror. Such windscreens have a heat insulating film except in the granulated area. The film weakens the signal from the BroBizz, which is why the BroBizz must be placed in the granulated area where there is no insulation. In some instances, the BroBizz’s suction cups may not stick to the granulated area, in which case it should be placed as closely as possible to the granulated area.

How to mount the OBE correctly?

The OBE must be mounted in accordance with the instruction handed over together with the OBE.

Is it allowed to have more OBEs in the vehicle?

No, it is not allowed to have more OBEs in the vehicle. If you have more than one OBE in your car, you may be charged twice

May the OBE be moved from vehicle to vehicle?

As the OBE is personalized for the vehicle with registration number, environmental class etc., it is not possible to move the OBE to another vehicle.

What has to be “keyed in” on the EasyGo+ OBE?

On the OBE, when driving in Austria, the driver must always key in the actual number of axles of the vehicle.

What if the EasyGo+ OBE does not function when driving in Austria?

If the OBE does not function; immediately, the driver must contact the “Go Sales Point” situated along the Austrian motorways.

What is a “Vehicle Declaration” and what is the purpose of it?

A “Vehicle Declaration” is a document that you always have to keep in the vehicle together with the OBE. If your vehicle is stopped on one of the Austrian motorways, you have to show your “Vehicle Declaration” on demand.

Who can use the EasyGo+ service?

The EasyGo+ service is adapted for vehicles above 3500 kg.

Will the drives in Austria be invoiced including VAT?

The drives in Austria will be invoiced including VAT. Subsequently, the customer himself has to apply for refund of the VAT in Austria.