Customer service
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EasyGo Basic
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EasyGo+
EasyGo Basic OBEs can in principle be used in all toll stations connected to EasyGo in Norway, Denmark, at the Øresund bridge as well as on ferries between Sweden and Denmark, between Denmark and Germany and on many ferries in Norway. This, however, requires that the Service Provider who has issued the OBE has agreements with each of these Toll Domains.
EasyGo+ OBEs can in principle be used in all Toll Domains in EasyGo, but also here it is a requirement that the Service Provider having issued the OBE has an agreement with the individual Toll Domain.
For details, see the map on this website and the website of each Toll Domain.
If you have an OBE from a Service Provider connected to EasyGo, you can use the EasyGo service in all EasyGo Basic Toll Domains which have an agreement with this Service Provider.
It is important that you read the instructions on how to mount your OBE to make sure the OBE is registered correctly.
Your Service Provider will invoice you for all your EasyGo passages. The invoice will contain details on where and when you have used your OBE.
If you have any queries concerning your invoices or account, you should contact your Service Provider for further information.
You should always contact your Service Provider regarding questions concerning a passage, invoicing or if you want to change the contract.
If you, however, have a question related to a specific toll station you may contact the Toll Charger.
The intention of the EasyGo service is that you shall be able to pay at toll stations, connected to EasyGo, with the same OBE. Please note that if you have mounted more than one OBE in your vehicle this may result in the wrong OBE being registered and you may be charged incorrectly.
Each OBE is registered for one specific vehicle / license plate in the contract between the user and the Service Provider and it is therefore not allowed to move the OBE to another vehicle.
Some Toll Chargers offer bigger discounts if the user signs a local contract with them. The user can use the OBE provided by his/her Service Provider for such contracts but may be invoiced directly by the Toll Charger – not via your Service Provider.
When driving in Austria, the driver must always key in the number of axles of the vehicle on the OBE.
If the OBE does not function, the driver must immediately (respectively within 5 hours and 100 km) contact a “Go Sales Point” situated along the Austrian motorways.
A “Vehicle Declaration” is a document that you always must keep in the vehicle together with the OBE when travelling in Austria. If your vehicle is stopped on one of the Austrian motorways, you must show your “Vehicle Declaration” on demand.
A “Vehicle Declaration” is a document which you always must keep in the vehicle together with the OBE when travelling in Austria. If your vehicle is stopped on one of the Austrian motorways, you must show your “Vehicle Declaration” on demand.
The EasyGo+ service is adapted for vehicles above 3,5 tons travelling in the Austrian Toll Domain. EasyGo+ OBEs can however be used in all EasyGo tolling systems having an agreement with the Service Provider having provided the OBE.
Passages subject to VAT will be invoiced including VAT.